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Frequently Asked Questions

If you need help with any of your problems, try to find the answer in the examples below before contacting support. The examples below apply to all our games. Thank you. To contact support, please use the photo form below.


1. You're not launching the game through Steam 

  •   Make sure you open the game using the Steam client, not directly from a folder. 

2. Your friends are set to invisible or offline 

  •   Steam must show them as online and in-game for the connection to work. 

3. Session not created or not visible

  •  The host must successfully create a Steam session (CreateSession) and set it to "friends only" or "public".

4. Your friend didn’t host the session correctly 

  •   They need to click "Host Game" or use the proper in-game invite system. 

5. Your firewall or router is blocking the connection 

  •   Try allowing the game through your firewall and open required ports (like 7777 UDP) in your router. 


1. Your microphone is disabled or not set correctly

  •   Check your Windows sound settings and make sure the right mic is active and not muted.

2. You're not using Push-To-Talk (you need to press a button to talk)

  • The game uses Push-To-Talk. Hold the assigned key (e.g., G) while speaking.

3. Your friend’s mic isn’t working or they’re using the wrong input

  •  Ask your friend to check their mic settings too.

4. You're not connected via a proper Steam session

  •  Voice chat only works when you're connected through a Steam invite or Join Game.

5. Firewall or antivirus is blocking voice

  •  Add an exception for the game in your firewall and antivirus.


1. Missing or corrupted game files 

  •  In Steam, right-click the game → Properties → Installed Files → Verify integrity of game files. 

2. Your graphics card doesn't meet the minimum requirements 

  •  Make sure your GPU supports DirectX 11/12 and drivers are up to date. 

3. Outdated drivers or Windows version 

  •  Update your graphics drivers and Windows to the latest version. 

4. Conflict with other software (e.g. overlays, antivirus, MSI Afterburner) 

  •  Try disabling overlays (Steam, Discord), antivirus, or background tools. 

5. Missing required runtimes 

  •  Install or repair Visual C++ Redistributables and DirectX Runtime libraries. 


CONTACT GALACTIC SUPPORT

Do you have a problem? Something doesn't work or you don't know how to do it? Contact Galactic Support!

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Here is our Support Email: help.galacticgames@gmail.com

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